We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
You can have those Face Insert as a child of another sceneobject so when you switch between videos and disabling them make sure your faceinsert won't get disabled.
For the second question are you sure your having two people in the camera. it should work by default when your having the second face index.
You can learn more about Face In Picture in the link down below:
Hope this will help you,
Thank you Amir!
I was able to make the billboard switch between different videos - but when its more than 2, the playback starts to get very choppy. The videos are compressed to 150k - any idea what may be causing that?
Can you please share your project file so I can check on that?
Thank You! What is the email where I can send the file?
Please reach out to email@example.com and we will be happy to help!
Thank You Karolina! I just sent the email out with the file attached.
Its coming from the email firstname.lastname@example.org