We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Steven,
You can use Native AR Tracking to make sure your object is in the right size and in the right position.
It should set it on the floor, If you align the bottom of your object to zero on Y axis.
Check out our Portal Template to see how native tracking works:
https://lensstudio.snapchat.com/templates/world/portal/
Here is the link to tracking types available in Lens Studio:
https://lensstudio.snapchat.com/guides/general/tracking-modes/
Hope this will helps!
Happy Creating,
Karolina
Hi Karolina!
Thank you for the response. I am working on a school project and I'm trying to view 3d models in AR where the user can interact with the object (furniture). Can I apply this type of tracking method?
Where are you importing the 3d assets from? If you bring them in from Daz you can set the model to the floor there before exporting.
Hey Steven,
If your model is static, you can use the Static Object template; if it's animated, use the Animated Object template and replace the content with your own. You can then interact with the model and modify the position scale and orientation of an object. Please make sure to check Native Tracking on the camera.
Hope that helps,
Karolina