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Unlock lens is ON by default?

  • Hi Luis,

    Thank you for reaching out!

    We recommend using the Marker with Snapcode template to create the Lens experience you described. In order for the Artwork to come alive, you’d need to scan your Snapcode and then point at the artwork.

    After you submit a Lens, you can turn on the "do not promote" option by:

    Opening "My Lenses"

    Clicking on the Lens you want to not promote

    Clicking on the three dots in the bottom right corner of the Lens details view

    Clicking on "Do not promote"

    Clicking "Okay" to acknowledge the statement

    Then your Lens will not be promoted in Lens Explorer. Note your statistics will disappear for a couple minutes as the system resets your Lens, but they will reappear shortly.

    Please also note that during an update, the Lens will not be temporarily taken down. The previous version of the lens stays active while a Lens is updating. Once the update is finished, it will be replaced with the new version so there's no need to submit it as new. Simply update your Lens project with your new artwork.



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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!