Hola!
Here's my creator profile: https://lensstudio.snapchat.com/creator/tQyXITSIKntqqy-2pBOvFQ
Even though all my lenses are marked "visible", they do not appear on the website.
How can I activate them?
Thanks,
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
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What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Pedro,
In order for Lenses to appear on your creator profile and Snap Camera, you need a combination of things: a live Lens; popularity; and adherence to the Lens Studio Submission Guidelines (so that the content is appropriate for the public). To add a Lens, boost it's popularity by posting it on our Forum or other social sites as recommended in this guide. Given this, if you think your Lenses should still show feel free to pass along your Lens IDs so we can take a deeper look.
Cheers,
Karolina
Hi Karolina,
Thanks for the quick reply!
I believe I have a few lenses that may meet the qualifications. Here are the Lens IDs:
Hi Pedro,
If you can confirm that you have the rights to use the content in the Lens then I will let the review team know and they can revisit the decision.
Cheers,
Karolina
Hi Karolina,
I just updated all of my lenses with Music that I have the rights to. They are currently live and are ready to be reviewed. I would appreciate if you do pass my request along to the review team to revisit the decision.
Thanks and have a great weekend,
Pedro
Hi Karolina,
Here are the ID's:
Thanks!
Hi Karolina!
Two of the lenses have appeared on my profile 🎉. Not sure why the 3rd one (0f6471e5-d468-4179-96e6-d9ed7e94f8be) hasn't appeared. Did it not get approved?
In addition, I have a few more lenses that have 1,000+ views. I believe I adhere to all the guidelines, so I have 2 questions:
Here are the ID's:
Thank you so much for your help!
Hi Pedro,
Not all Lenses are visible in your profile, especially if you've just launched the Lens and it hasn't been shared enough via the Snapcode/Lens link. For additional tips on how to optimize sharing your Lens, check out this guide.
Happy Creating,
Karolina