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How to integrate Lens studio and Snap camera?

  • Hi there,

    Thanks for reaching out!

    Here are some options:

    You could use your Lens for the stream and then turn it offline. You can do that by:

    Going into “My Lenses” and switching the Lens to OFFLINE. This will turn the Lens off and then when you are ready to make it live again, just go back to My Lenses and turn it on. You can also submit a new version of the Lens, which will update the creative, but not the Snapcode.

    In addition to that, you can turn on the "do not promote" option by:

    Opening "My Lenses"

    Clicking on the Lens you want to not promote

    Clicking on the three dots in the bottom right corner of the Lens details view

    Clicking on "Do not promote"

    Clicking "Okay" to acknowledge the statement

    Then your Lens will not be promoted in Lens Explorer/ Snap Camera and won't be searchable.

    Your statistics will disappear for a couple minutes as the system resets your Lens, but they will reappear shortly.

    If you have trouble finding your Lens in Snap Camera, please forward me your Lens ID and I’d be happy to look into it!

    Cheers,

    Karolina

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  • Hello,

    I tried following the steps mentioned above, yet I couldn't get it on Snap Camera. This is my lens ID: 0571eae9-2c93-4b24-b48a-d0cf6f4da7b9

    EDIT: This is the sharable link (https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=d1e00a5961a0447587dd89f54b9d33a0&metadata=01)

    It'd be nice if you can help me out :)

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  • Thanks for sharing!

    We're investigating and will report back once we have additional details.

    We appreciate your patience!

    Cheers,

    Karolina 

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  • HI, Any news on this, I will like to use my lens on snap camera for me also, is there any way besides gaining popularity? 

    thnxs

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  • Hi All,

    Good News! You can now unlock a Lens by its Lens Link in the latest version of Snap Camera. This means, you can find your Lens by pasting the Lens link into the search bar in Snap Camera as soon as the Lens is live.

    Download it here!

    Happy creating!

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  • When I paste my links into the search bar the lens pops up but when I try and turn on the lens it turns on for a second then disappears and I have to re-search the url and same thing happens. I've tried to add it to my favorites and then it disappears from there when I try to turn it on again. This has happened for lenses I have created on windows and mac. And tried to open in snap camera on windows and mac.

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  • Hi Christopher,

    I followed up with you via Email.

    Cheers,

    Karolina

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  • Hi Karolina, et all!

    I have a similar quest as i want 100% to make shure to acces my lenses when i need them. I can find them via link in snap camera. can i be 100% sure that they will not be delete when i need them next time? Also it would be nice to make lenses by others available offline. Is that anyhow possible?

    Best to fantastic snappies,

    Johnny

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  • تسجيل دخول

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  • Hi Karolina,

    I can find my public lens by pasting its link into Search, but I can't find it by the name in Snap camera. Can you help?

    Thanks,

    Julie

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  • Hi Karolina,

    I can find my public lens by pasting its link into Search, but I can't find it by the name in Snap camera. Can you help?

    Thanks,

    Julie

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!