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Is this issue causing Lens Studio to crash?
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Graphics
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!

Hey mangodjur,
Can you share screenshots of what you're seeing? Are you using the baseball cap template?
Cheers,
Kaitlyn
SOLVED IT!
You can go around this if you assign a material to the plane inside Maya (the 3d editor) and then import the .fbx file into lens studio. Then make sure to change the blend mode inside the material to normal. It is disabled by default. This only worked for me if I assigned a material to the object inside Maya! Not in lens studio. If I assigned the material to the plane in Lens Studio and changed the blend mode to normal the texture disappears instead.
Hope this helps!