The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Can't find my Snapchat Lens

Follow
Avatar
Joost Broeker
Snap Lens Network Member Lens Studio Team
  • Edited

Hi,

 

A few days ago we made a Snapchat-lens, which we submitted through the Lens Studio programm. Yesterday I received an e-mail the lens was live, with a snapcode and a link: https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=0029780accfc4f74a893164fe39b2613&metadata=01

 

When I scan the snapcode it appears for 48 hours use or sending to friends. However the lens does not show up in the community.

 

Is this usual? How can we get the lens searchable in Community Lenses tab, so other people can use the lens as well.

 

Thanks in advance,

 

Joost

0
  • Avatar
    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Joost,

    Where are you trying to search? Within the Explorer view? I'm able to find this Lens when I search from the Camera page as well as the Explorer view.

    Cheers,
    Kaitlyn

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It