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【AD question】Ad to Lens

  • Hi Lens Lab,

    Were you able to get specific feedback on the creative? If not, please let me know the Lens name and/or IDs so that we may be able to find the Lenses.

    As for Lens Challenges, Lens Studio does not currently offer the ability to submit a Lens as a Challenge. I'll let the engineers know you desire to be able to do this though!


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  • Hi Kaitlyn!

    Thank you for your response and sorry for my delayed reply.

    I‘ve successfully submitted the ad to lens now  :)


    Also, I'm very interested in the Lens Challenge. If I can't submit a challenge in Lens Studio yet, where should I go to submit the challenge? 

    I've noticed there are Lens Creators who started Lens Challenges.


    Thank you!

    Best Regards,

    Lens Lab

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  • Hey Lens Lab,

    Glad to hear you were able to submit. As for the Lens Challenges, we are working with certain creators on a trial by trial basis. As I mentioned, there is no self-service way to submit a challenge though it is a feature we are considering including in the future. Happy to see you have ideas for Challenges though!


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We're here to help! We just need a little bit of information...

What system are you using?

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  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!