I'm trying to make a filter to my employer's specifications, a 3D model with a video texture. The idea is to track it to an object's label and replace the label with an animated version.
I've tried to follow all the criteria listed in the guide, but it still says my video is an unsupported file format. It's smaller than 10 mb, which was a pain to do. It's mp4, H.264/AVC, and the video resolution is 720p so it's smaller than 1280 x 1280 and both dimensions are divisible by 16. The only thing I can think of that might be causing an issue is the length of the video, but to meet the size requirement I actually had to cut it down from what it needs to be for our desired effect, so if it needs to be shorter then i'm not sure Lens is the right software for this.