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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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In the Sprite component of your billboard, the Fill option should allow your image to keep it's aspect ratio--though some of your image may be cut out:
Since the image may be cut off, we may need to calculate the position and size of other image to be consistent in this context. Take a look at the getFillScaledVec3 in the FaceInsetController.js script in the Face in Picture template for an example of how this could be achieved.
Let me know if I can further clarify.