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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Happy creating!

Hi Maddalenajack,
Bitmoji Lenses aren't currently available as an ad product. For more details on what is possible with Lenses, check out our Business Help center here. For specific inquiries, please use the form in the Business Help center here.
Cheers,
Kaitlyn
Hey Kaitlyn... Thanks for this. However harry potter has done this recently https://www.engadget.com/2018/07/31/snapchat-harry-potter-bitmoji/
Who do I need to talk to? Dose snapchat make it in-house? My client would love to be able to do it.
Hey Maddalenajack,
Yes, this Bitmoji Lens was built by the internal team and is not available in Lens Studio. For additional business related questions the business help team is able to assist here.
Cheers,
Kaitlyn
Hey Kaitlyn.
Thank you - I've just sent them a message. I hope they can help.
Thanks.