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Lens Dashboard not updating analytics

  • Hi Karen,

    How do you know there are more than 100 uses? What do you define as a use?

    As reference, the statistics on My Lenses are updated once every 24 hours and they need to reach a tally of "5" in each Views, Scans and Shares before they are visible at all. Let me know if you have anymore questions on this and I'd be happy to further assist. Just let me know the Lens name or Lens ID!

    Cheers,
    Kaitlyn

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  • Hi Kaitlyn,

    I worked with a brand that has millions of followers and we've gotten comments from thousands of people who have used the snapchat filter. The stats only update every 24 hours?

    Is there a way to get a quicker update and does it include the stats at that 24 hour mark or ?

     

     

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  • Hi Karen,

    Correct, the statistics only update once every day and My Lenses display the total statistics up to the time at which it is calculated.

    At this time there is no way to get a quicker update, but I can add this as a request to our feature request list!

    Cheers,
    Kaitlyn

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!