The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Issue with combined "World" and "Face"

  • Hey Stephen,

    You can ensure the Lens starts in the rear camera by configuring your project info: 

    1. Click Project Info at the top left
    2. Select that your Lens works on “Only Rear Camera”

    For more details check out this link.


    Comment actions Permalink
  • Ummm... but I need to WORK on both cameras, but START with rear camera.  If select "Only Rear Camera" isn't that going to disable the face part?  The doc you reference says "Both Cameras (for Face and World experiences). "  As i said we are combining face and world.

    Comment actions Permalink
  • Hey Stephen,

    As stated in our guides:

    The Lens Works On drop down allows you to set which camera needs to be open in Snapchat for the user to see the Lens in your carousel. Here you can set if you want your lens to appear on the Front Camera (for Face Lenses), Rear Camera (for World Lenses) or Both Cameras (for Face and World experiences). 

    It won't actually disable the face part, but rather indicates which carousel your Lens will appear in.

    We recommend you use Both Cameras so users can find your Lens later in both carousels. That being said, if you select Both Cameras it will default to opening in the front camera. If you select Only Rear Camera, it will open in the rear camera when you unlock the Lens as you originally desired.


    Comment actions Permalink
  • I see.  Thank you for the detailed explanation!

    "Lens Works On" is a bit misleading for the label of that setting.  It made me think that I had to set Both or one of them wouldn't work at all.

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!