We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Mandachildress,
The best way to go about any sort of realistic makeup is to take advantage of our Face Paint Template and guide here. Try using the Face Paint Photoshop Template found in the guide to create your own eyelashes on top of the model's face, then export and add your newly made 2D texture to the appropriate face sprite (i.e. "Eyes") in Lens Studio.
Let me know if you have any further questions about this.
Happy Creating!
Kaitlyn
Well, it sounds easy enough but I'm having trouble with everything blending well. After using the photoshop template do I then save just the makeup (not the face) as a PNG and put it as the texture for face paint eyes??
Exactly.
When you’re ready to export, select the Artboard you’re working in, and in the menu bar select
File > Export > Artboards to Files.In the
Artboard to Filesoptions, choose PNG as the file type if you have transparency, or JPEG if you don’t. Make sure to haveArtboard Content OnlyandExport Selected Artboardschecked.Once you've exported your texture(s), you can add them to Lens Studio by dragging and dropping them into the
Resourcespanel.With your texture imported, find the
Face Paint Template Sourceobject in theObjectspanel. Underneath are multiple Face Mask effect objects that correspond to the available Artboards in the Photoshop template (Eye, Lips and Full). Duplicate the one that corresponds to the texture you created by selecting it in theObjectspanel, right clicking and selectingDuplicate. Next, select your new object and in theInspectorpanel, and set theTexturefield to your imported texture.Finally, try changing each Face Mask Effect’s
Blend ModeandAlphato adjust the appearance of your texture.Best,
Kaitlyn
Hi Kaitlyn,
I'm sort of trying to do the same, however with the Snapchat lenses made by snapchat the eyelashes seem seem to be able to move with the eyelid (up and down when closing the eye) when I try this they stick to the eye region and don't move down at all... is there a specific setting for this, or is it a special feature us mortals Lens Studians havent acquired yet :p
Cheers!
never mind! got it I was being silly using face sprites
Glad to hear you got it working on your own Zeno!