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Head phone with sound.

  • Hey Oscar,

    Maybe it's just me but I'm only seeing one audio player over my left ear. Was that your intention?


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  • Hi Kaitlyn,

    Yes, I had a hard time doing two sides it kept breaking on one side. I was not able to figure out why so I went with one 😀

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  • Would you like us to help with the issue? Can you describe the problem you were running into?

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  • No the issue I would like help with is constantly crashing. My work flow is usually import save 1 min later crash. Open import materials, crash. Open save import sounds crash. It's better than the version I was playing with back in February. I would really love to not constant try and rush and push a lens from fear of an unexpected crash.

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  • Hey Oscar,

    Let's see if we can figure out what is causing Lens Studio to crash on your machine. I'll reach out soon on another thread for specifics.


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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!