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What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Following up with you directly on how Lenses for business work.
Hi Natasha - I’m also interested in learning more about this please! Thank you
Just sent you details as well. However, at the moment there is not a system to allow direct selling of your Lens creations.
I'm also interested in learning more about this please! Thank you.
Can you please send me the details on how Lenses for business work?
I'm also interested in learning more about Lenses for business work please! Thank you!
Love the enthusiasm around creating Lenses! I'll reach out with you directly to point you to the right contact.
Hi Kaitlyn and Natasha - I don’t think I received anything yet - are you reaching out via email? Thank you!!
Can you check your spam folder? You should have received an email from Zendesk.
Hey Kaitlyn, i checked my spam folder and there is nothing from u "Zendesk"
It looks like you're logged in as another user as this is the first time you're writing in this thread under the Bayader name. I'll send an email to this address too now. Let me know if you still can't see it.
Hi Kaitlyn, I found a zendesk ticket but when I click on it, I receive an error page.
I saw your note and responded, Let me know if you don't receive the message.
I’m also interested in learning more about this please! Thank you
I'll reach out to you shortly with more information.
I'm also interested in learning about this.
Hi Nilgiri Social,
Thank you for your enthusiasm around creating Lenses! We built Lens Studio to empower people like you to create augmented reality Lenses to share on Snapchat. If you are interested in creating Lenses for brands, please note that are three ways to promote Lenses:
For more information about to how to pay to promote a Lens, please visit our Business Help center here. For specific inquiries, please use the form in the Business Help center here.
THIS LENS IS ALL GOOD AND THERE IS NO RACE IN THE AT ALL IN THIS ARTICLE THE LENS NOTHING WRONG WILL WILL GET OTHER MAD FOR IT.