Frame Rate Too Low

  • Hi Shree, if you have access to a lower end Android device, this would be helpful in testing the Lens's frame rate. Optimally, you can test your Lens experiance on a Galaxy S6 where it's expected to run above 15 FPS. More information can be found here: https://lensstudio.snapchat.com/guides/submission/performance-and-optimization/

    Second, I'd make sure the 3D models are within our recommended tri limitations. Generally, we suggest having no more than 10,000 tris rendered on the screen for best performance on all devices high and low. While you can push this limit, it's harder to predict if you're going to be within FPS requirements. 

    Finally, if you're still having FPS issues, check your Anti Alias settings. Turning off Anti Aliasing can result in a big performance boost for Lenses. To disable Anti Aliasing select the Camera Output texture in the Resources panel. Then, in the Inspector panel make sure FXAA and MXAA are disabled. You can also experiment with a single option enabled. Generally, MSAA will help soften edges while FXAA helps soften the entire image.

    Comment actions Permalink
Have a comment?

Please sign in to leave a comment.

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!