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All my lense i submit are rejected for no good reason

  • Hey momo.idb,

    First can you describe the content of your Lenses including sounds, music, words, images, etc?

    Also have you read the Submission Guidelines before submitting? Perhaps it can clear up why your Lenses have been rejected.


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  • My lense contain only a 2d image, yea i have read the submission guidelines before submitting my lens.

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  • I'm having the same problem:


    I tried uploading literally just a sphere and even it got rejected. Every lens I submit is seemingly rejected. 


    Hours of helping people make lenses, gaining millions of views on my own lenses, demonstrating lenses to developers and tech meetups, suggesting feedback along with others which was eventually implemented but seemingly removed now (the reason for removal is no longer a thing)...just to get no response on emails about my lenses, rejection for no reason. What happened to the old lens studio team?



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  • Hey Momo,

    Happy to look into why your Lens was rejected as I am with Apoc. Be on the lookout for an email with specific questions regarding your Lens.


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  • I’m having the same problem now. Really wished an explanation was given as to why a lens gets rejected. Mine is just the usual face distort, no audio or text or images.

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  • Same problem, all lenses are rejected, no display name, no snapchat logo or icon but rejected

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  • Hello,

    You can send in a email to

    Make sure to include project file, Lens ID and screenshots.

    You can find your Lens ID by following the instructions here:

    This will help them investigate.

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  • Hi MrBonPlan, 

    We're happy to look into why your Lenses were rejected. Look out for an email from Zendesk with specific questions regarding your Lenses. 



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  • I have the same problem with my lens after 2 days it got rejected i have send an email to the lens studio team but no answer could you please help me i have send an email with the lens id and i have checked every guidelines rule there is dont know why its rejected help me please.

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  • Hi ,

    I also have an other question about getting verified star im my self an big actor in The Netherlands but i still didn’t get verified

    You can also google search my name Saffier Biada , do i need to apply for the verification or? And besides that i make some lenses for the community so if you can help me with the verification how or why it would help me, there are a lot of people impersonating me on the snapchat app so thats why i also want to get verified.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!