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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
I was having the same issue, with no explanation and no optimization issues appearing to be the cause. The solution was that the source folder where the .lsporj was stored had been renamed and didn't match the name of the .lsproj.
Happened by accident to me, so I'd recommend checking that the .lsproj and its host have the same name.
Hope it helps, good luck!
If brockmanatee's suggestion doesn't work out, do you happen to have 2D animation in the Lens? If so, your Lens may unpack to over 20mb, and would then be rejected by our system.
Here are some tips to reduce the unpacked file size for 2d animation:
Once you have made these changes and saved the project, you can take a look at the folder again to see whether your file size has reduced. All your assets cannot in total exceed 20mb. If the total is still large, you can change the “with quality” field in the “Format settings” section when importing your animation. For more control, you can compress your source images before importing, or the exported atlases after in your preferred graphic program.
For more information on 2D animation importing, checkout this guide. Also please take a look at our performance and optimization guide for even more tips on reducing file size.
Please let me know if you need any further clarification.