Why does my lens keep making my phone crash?

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carcar999

Snap Lens Network Member Lens Studio Team

• March 19, 2018 13:25

It works fine on my computer and got approved by Snapchat which I assume means that it’s not too big. What’s the problem?

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  Kaitlyn Benitez-Strine

  Snap Lens Network Member Lens Studio Team

  • March 20, 2018 18:07

  Hey Carly,

  Since your Lens was approved I'm assuming your zipped Lens size was under the file size requirements of 4MB, and your memory consumption is at or below 120MB RAM. The optimal RAM memory we recommend is under 100 MB and you can check memory consumption by pushing your Lens to device and clicking on the settings button as described in this guide. Please see all performance requirements in this guide here.

  If you meet all of the above requirements, perhaps your Lens unpacks to more than 20mb, overloading Snapchat's memory. Once you have made changes to reduce your file size and saved the project, you can take a look at the folder again to see whether your file size has reduced. All your assets cannot in total exceed 20mb. If the total is still large, please describe the contents so we can offer more suggestions on how to reduce the total size.

  Cheers,
  Kaitlyn

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  carcar999

  Snap Lens Network Member Lens Studio Team

  • March 21, 2018 05:45

  It meets all the requirements. It’s a fullscreen lens with a post effect, freeze camera and one png billboard sprite because the background needs to be transparent. I’ve tried using tiny png as well

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  Kaitlyn Benitez-Strine

  Snap Lens Network Member Lens Studio Team

  • July 04, 2018 00:26
  • Edited

  Hey Carly,

  Is there any 2D animation in the Lens? Also can you share your device version and let us know what version of Snapchat you have by:

  1. Opening Snapchat
  2. Tapping the Profile icon in the top-left to go to the Profile screen
  3. Tapping the gear in the top-right to go to the Settings page
  4. Scrolling to the bottom (even past the "Log Out" button)
  5. Holding the scroll so that you can see the Snapchat version

  Thanks,
  Kaitlyn

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