LensStudio won't open?

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chaotickitkit
Snap Lens Network Member Lens Studio Team
  • Edited

I've used Lens Studio before the update and it worked perfectly fine, but once I downloaded 1.0.1, the application will no longer open. It says to check to make sure Lens Studio works with this version of OS X. I'm running OS X Yosemite 10.10.4 (old, I know) and I meet all the other requirements. How do I fix this? Thank you!

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    Pavel Antonenko
    Snap Lens Network Member Lens Studio Team

    Hey folks,

    You can download 1.0.2 MacOS version where we returned Yosemite (OS X 10.10) support https://lensstudio.snapchat.com/download

    Thanks for patience,
    Pavel

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    Pavel Antonenko
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hello!

    Could please let us know the exact text of the message (e.g. does it have mentioning of OpenGL in it)? Also, please let us know your your GPU by checking  -  -> About This Mac in Menu.

    Thank you,
    Pavel

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    chaotickitkit
    Snap Lens Network Member Lens Studio Team



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    Orión
    Snap Lens Network Member Lens Studio Team

    I am also getting the same message although I've never run LensStudio before. Downloaded the current LensStudio 1.0.1.0 as of rn. 

    Running 10.10.5

    Intel HD Graphics 3000 512 MB.

    2.7 GHz Intel Core i7

    16 GB 1333 MHz DDR3

    I'll try on another system but if you have any ideas, feel free to share. 

     

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    Pavel Antonenko
    Snap Lens Network Member Lens Studio Team
    • Edited

    Lens Studio 1.0.1 is not running on Yosemite (OS X 10.10), and we are preparing the fix, which will be released really shortly. Thanks for reports and for understaning!

    With best regards,
    Pavel

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    Orión
    Snap Lens Network Member Lens Studio Team

    Awesome Pavel,

    Thanks for the heads up. I'll keep posted for updates!

    Can't wait to tinker around. 

    Orión

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    Orión
    Snap Lens Network Member Lens Studio Team

    Thanks for the heads up Pavel!

     

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Operating System: Windows 10 (64 bit); MacOS 10.11+

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