I've used Lens Studio before the update and it worked perfectly fine, but once I downloaded 1.0.1, the application will no longer open. It says to check to make sure Lens Studio works with this version of OS X. I'm running OS X Yosemite 10.10.4 (old, I know) and I meet all the other requirements. How do I fix this? Thank you!
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey folks,
You can download 1.0.2 MacOS version where we returned Yosemite (OS X 10.10) support https://lensstudio.snapchat.com/download
Thanks for patience,
Pavel
Hello!
Could please let us know the exact text of the message (e.g. does it have mentioning of OpenGL in it)? Also, please let us know your your GPU by checking - -> About This Mac in Menu.
Thank you,
Pavel
I am also getting the same message although I've never run LensStudio before. Downloaded the current LensStudio 1.0.1.0 as of rn.
Running 10.10.5
Intel HD Graphics 3000 512 MB.
2.7 GHz Intel Core i7
16 GB 1333 MHz DDR3
I'll try on another system but if you have any ideas, feel free to share.
Lens Studio 1.0.1 is not running on Yosemite (OS X 10.10), and we are preparing the fix, which will be released really shortly. Thanks for reports and for understaning!
With best regards,
Pavel
Awesome Pavel,
Thanks for the heads up. I'll keep posted for updates!
Can't wait to tinker around.
Orión
Thanks for the heads up Pavel!