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Lens Studio project isn't opening. Error message says : Project was not loaded, exception in engine.

  • Hey Karthik,

    Can you download the latest version of Lens Studio here and let me know if you're still running into issues running the program?

    Thanks,
    Kaitlyn

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  • Hello!

    I have downloaded the latest version of Lens Studio (1.0.1) and I get the same error message when I try to create a new project or start from a template.

     

    Project was not loaded!

    Exception in engine!

    Unknown data type: 53743

     

    I am running on Windows 8.1, Intel Core i7-3630QM CPU, Nvidia Geforce GT 635M GPU.

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  • Hey Jeff,

    Unfortunately at this time Lens Studio does not support Windows 8. On the download page we list out our system requirements:

    • Operating System: Windows 10 (64 bit); MacOS 10.10+
    • Hardware: Minimum of Intel Core 2 Duo 2.33 GHz with 4 GB RAM; GPU with OpenGL 2.1 support (Nvidia GeForce 8400, AMD Radeon HD2000, Intel HD Graphics 2000 or better); screen resolution of 1280x768 or higher

    We can add support of Windows 8 to our feature request list though.

    Cheers,
    Kaitlyn

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  • My bad, I should have checked the requirements, sorry!

    Thank you for the quick reply!

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  • No worries - Happy Creating!

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  • hello I am having trouble using lens studio application, please help, this is what i said when i open a new project ( project was not loaded , unknown error )

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!