Can’t hear audio with any lens I download

  • Hey Courtney,

    Are you sure your phone isn’t on silent? We like to give our users the option to include or exclude sound as sometimes you're in a quiet place (e.g. library) and it's inappropriate to play loud noises there. In those cases, we still want people to be able to snap fun content if they desire to do so instead of having them completely skip over the noisy Lens. 

    If you're phone isn't on silent, can you describe the Lenses where you are seeing this issue?

    Thanks,
    Kaitlyn

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  • @Kaitlyn anyway we can bring this in as feature to check if the device is in silent so we can pop up a sprite or message saying turn your silencer off ?

     

    It would help with the UX for are lenses and for development as I said in another post I lost and afternoon on this.

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