We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
We're gonna need more information that that to help you.
OS (including 64 or 32(x86)
We have known issue, that Lens Studio crashes when your Windows username contains non-standard characters (as "è" or "ø" for example). Does your account name in Windows have these symbols?
We currently preparing update with this problem fixed and will inform you as soon as it's ready.
Hi, Thanks for the inputs.
I tried to change my username and reinstall Lens Studio without any luck.
nvidia quadro m1200
intel xeon cpu E3-1505M v5 2.80 GHz
My user folder is still Andr(é) but unfortunately it didnt help when i changed the default project location or backup location.
I'll follow up with you offline to see if we can figure out what is causing your program to crash.