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Lens Studio crashes

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Andrè Aksetøy
Snap Lens Network Member Lens Studio Team

Hi,

Lens Studio wont get past the welcome screen.

I have a PC with windows 10 and meet all the requirements.

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    Taelss
    Snap Lens Network Member Lens Studio Team

    We're gonna need more information that that to help you.

     

    Please detail, 

    OS (including 64 or 32(x86)

    Ram

    Graphics card

    Motherboard

    CPU

    Ect..

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    Pavel Antonenko
    Snap Lens Network Member Lens Studio Team

    Andrè,

    We have known issue, that Lens Studio crashes when your Windows username contains non-standard characters (as "è" or "ø" for example). Does your account name in Windows have these symbols?

    We currently preparing update with this problem fixed and will inform you as soon as it's ready.

    Thank you,
    Pavel

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    Andrè Aksetøy
    Snap Lens Network Member Lens Studio Team

    Hi,

    Hi, Thanks for the inputs.

    I tried to change my username and reinstall Lens Studio without any luck.

    My details:

    Win10 64x

    32gb ram

    nvidia quadro m1200

    intel xeon cpu E3-1505M v5 2.80 GHz

     

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    Andrè Aksetøy
    Snap Lens Network Member Lens Studio Team

    My user folder is still Andr(é) but unfortunately it didnt help when i changed the default project location or backup location.

     

     

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Andrè,

    I'll follow up with you offline to see if we can figure out what is causing your program to crash.

    Best,
    Kaitlyn

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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