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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Please try new 1.0.1 version of Lens Studio https://lensstudio.snapchat.com/download , it has plenty of improvements of OBJ import.
Seeing as I can't see the model, have you tested it on another computer? Does it open in 3d modelling software ok? I don't know much about the inner workings of Lens Studio, but it may have trouble processing "NGons" (which are polygons, but more sides than the regularly used Triangles or Quads). NGons tend to cause some trouble with other specific software, so this might be the cause? If not, perhaps the model contains too many polygons?
It has a low polygon count. Its a Fox Mccloud from starfox, and a knuckles from vr chat has more polygons, even more the knuckles in a tank has more polygon count.
That's strange. Think you can link the model and I'll try it out?