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How can I delete a Lens studio project ?

  • Hey mrtolien,

    Do you mean delete from your Lens carousel or your computer? If from your computer you could just move it to the trash.

    But if you mean delete it from your carousel, there is no way to do this; however it will disappear in 24 hours.

    If you want to remove it from My Lenses, we currently don't support delete, however you can also deactivate from the My Lenses dashboard by clicking the Deactivate button. It may take a few minutes for the Snapcode to become inactive, but once deactivated no one will be able to see your Lens after scanning.

    Let us know if you have any questions about these options so we can further assist.

    Best,
    Kaitlyn

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  • hello!

    I'm trying to uninstall this app several times in my computer, but it does not work.

    Can you please help me?

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  • Hiya sukkamato

    I would recommend you to go to https://support.lensstudio.snapchat.com/hc/en-us/community/topics/115000052703-General

    Next, create/publish a new post with your issue in it. Oh, also don't forget to mention your computer's OS when you do that ;) .

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!