The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Not all mesh faces are casting shadows

Follow
Avatar
Sally Slade
Snap Lens Network Member Lens Studio Team

Greetings, I have exported an FBX from Maya made of a single Polygon mesh. The mesh is an octopus: Only its "suckers" are casting shadows in Lens Studio. Do you have any idea why this might be?

The only difference that came to mind is the suckers and the body are using two different materials: I tried creating a primitive with the body's material in Lens Studio: This is casting shadows just fine.

Any ideas how something like this could happen? Thank you for your support!

0
  • Avatar
    Sally Slade
    Snap Lens Network Member Lens Studio Team

    I am embarrassed how long this took me to solve. Despite the shape being a single Mesh in Maya and a single Object in the hierarchy, it had multiple Mesh Visual components in Lens Studio. I hadn't noticed and only set the first one to Caster mode. After setting them all as Casters, the problem is resolved. 

    Comment actions Permalink
  • Avatar
    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Sally,

    Glad to see you were able to figure out the problem on your own. If you'd like to learn more about light and shadows though please check out our guide here.

    Best,
    Kaitlyn

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It