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Snapchat version required for iOS?

  • Hi Brian,

    Yes you will need a higher iOS version. The information shown by the App Store shows the newest version of the app regardless of your current iOS version, not you current app version. You should see a compatibility requirement of iOS 10.0 or later in the App Store information section. 

    You can see your current Snapchat version by going into “Settings” and swiping all the way to the bottom beneath “Log Out”. Lenses created in Lens Studio requires version 10.23 or higher.

    Let me know if you have any further questions and I’d be happy to help.

    Thanks!

    Jon

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  • This might be a silly question, but you do need a compatible PHONE that uses the ARkit or ARCore technology to run these filters as well... like, an iPhone 6 won't run ARKit, but an iPhone 6S can... 

    Please let me know if I am way off on this.  I would be super impressed if Snapchat uses some crazy wizardry to achieve this on pre ARkit and ARCore phones. 

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  • Hi Topher,

    You do not need ARKit nor ARCore to use Snapchat lenses.

    Hope this helps!

    Jonathan

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!