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Lens Studio on a 32 bit device?

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Desmond Thang
Snap Lens Network Member Lens Studio Team

I'm attempting to install Lens Studio on my laptop, which is running a 32-bit version of Windows 10. Interestingly, the website doesn't seem to specify if it needs to be 64-bit, although when I attempt to install the application I get the error "Cannot expand 'pf64' constant on this version of windows". If this is correct that it requires 64-bit, can you specify on the website that this is required? And in addition, if it is, will there be any chance a 32-bit compatible version will be released?

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    Pavel Antonenko
    Snap Lens Network Member Lens Studio Team

    Hello Desmond,

    Thanks a lot for report, we indeed don't support 32-bit version of Windows 10 and yep, it should be added in requirements.

    Unfortunately we won't support 32-bit as Lens Studio requires 4 Gb RAM for work.

    Thank you,
    Pavel

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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