Lens Studio won't open

Hey Mike,

Going to follow up with you offline to see if we can diagnose this issue.

Talk soon,
Kaitlyn

Yeah the exact same thing is happening with me. i meet requirements and it just doesn't run or anything. need. urgent. help.

Hey Albertt,

I'll follow up with you offline as well.

Cheers,
Kaitlyn

I'm Having a similar issue with mine as well, when I open the app it stops responding and windows says the program has stopped working. I tried restarting my computer and running it as an administrator, but I keep having the same problem. 

Hi Samson,

Does your computer username or a path to your installed Studio contain non-english characters? Our system currently doesn't support non-english characters so this seems to be a reason for numerous "not-launching" cases.

Alternatively, this could be an issue with security on your machine. Can you try to run it as an administrator?

Let me know if you still run into issues.

Thanks,
Kaitlyn

There’s no non-English characters in the path to the installed program, and I tried running as administrator but the problem still persists,

Hey Samson,

Happy to further troubleshoot this with you offline.

Hang tight,
Kaitlyn

I'm having the same issue as the last commenter and I also tried those solutions and haven't gotten it to work

Hey Bill,

Have you tried downloading the latest version of Lens Studio here yet? Please do and let me know how that goes!

Best,
Kaitlyn

I am having the same issue, my path does not contain non - english characters, I tried to run it as an administrator, I tried uninstalling and reinstalling the latest version but it's still not working.

Hey Kedem,

Did you also try downloading the latest version of Lens Studio?

Best,
Kaitlyn

Yes Kaitlyn, I have downloaded the latest version of Lens Studio as I have stated in my latest comment, but it did not fix the problem.

My bad for missing that Kedem.

The original poster had an issue with his graphics card not being supported by Lens Studio and the others had security issues. Happy to chat offline about why Lens Studio might be crashing on your machine though!

Hold tight,
Kaitlyn

it worked a bit at the beginning and now it wont even launch there is not even error and wont appear in my task manager 

 i tried uninstalling and reinstalling nothing changed 

Hi Walid,

Will follow-up with you directly for more information, so we can get this resolved.

Thanks,

Natasha

I’m having a similar problem. I installed Lens Studio just fine, but when I try to open it, a blank, white screen opens with the text “Lens Studio (Not Responding)” at the top.

I’m having a similar problem. I installed Lens Studio just fine, but when I try to open it, a blank, white screen opens with the text “Lens Studio (Not Responding)” at the top.

I’m having a problem when i download lens studio and try to open it it says “ Lens Studio quit unexpectedly.”And i click reopen and it doesn’t work i’ve downloaded it 3 different times now I’m on a Mac 🖥

hi i’m having the exact same issue as ava

I'm facing the same issue.

I'm having the same issue, tried running it in Administrator mode, same issue. My graphic card is a GeForce GTX 1070. What should my next step be?

Hi there

After completing all installing steps, I'm not able to open the program.

A message like "Runtime Error (at 13:321): SWbemLocator: Not found" keeps on appearing.

Another message "Your GPU is not supported. It either doesn't support OpenGL 2.1 or has outdated drivers installed", what does it mean?.

I meet the requirements and it doesn't run at all also I downloaded it twice.

Kindly help.

I've installed the application but when i try to open it says its not responding. Need help.

 Hello,

I'm running Windows 10 and meet all the requirements for Lens Studio, but when I try to open it, it doesn't open. There's no error, no nothing. I finally go see if it runs in my task manager, it's not running under programs, but it is running under processes, but eventually disappears.

Please help me.

 Hello,

I'm running Windows 10 and meet all the requirements for Lens Studio, but when I try to open it, it doesn't open. There's no error, no nothing. I finally go see if it runs in my task manager, it's not running under programs, but it is running under processes, but eventually disappears.

Please help me.ASAP

I'm running Windows 10 and meet all the requirements for Lens Studio, but when I try to open it, it doesn't open. There's no error, no nothing. I finally go see if it runs in my task manager, it's not running under programs, but it is running under processes, but eventually disappears.

Hey,
So I installed the lens Studio everything’s fine but after it got installed on my PC(windows 10) and I try opening it the app is opening but I only see a black screen