We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Yes i agree with this because Linux is my OS its not dual booted and i really want to create AR lenses
Yap, that would be awsome. I work on Ubuntu so having LS on Linux would be great.
Bumping this, with how Valve's proton I feel it would be a great time to have Snap's Lens Studio officially on Linux would be a great addition!
Bumping. I feel like lens studio on linux would be a great addition for developers. Allows for more customization and a fluid work flow.
Hello! Another ++ for supporting Linux. My colleagues on MacOS are using Snap Camera and I'd love to have those capabilities on my Linux desktops!
+1000
It would be awesome. I use Ubuntu at work and at home as my only OS.
And it's 2021 and still we are requesting to make it available for linux
Still Linux support is not on the roadmap until now, I have tried to run it via wine but not succeeded