Troubleshooting
Running into problems? Find solutions for our most common Creator issues.
Lens Studio
- What should I do if I'm missing a panel or section of Lens Studio?
- What can I do if my project won't open? "Project was not opened!"
- Error When Playing Video
- I'm getting the error "Your GPU is not supported..."
- Why can't I download Lens Studio?
- Why can't I open Lens Studio?
3D
- Why does my model start clipping if it reaches a certain distance from the camera?
- Why isn't my 3D animation playing?
- Why can't I drag my model around the scene?
- Why can't I see the 3D object I imported into Lens Studio?
- Are there any FBX settings that might cause an animation to not loop?
- Why am I receiving an error message that there are too many vertices and the model will not import?
Texture & Materials
- Why does my imported material show as a pink and black checkerboard on my 3D object?
- Why is the FBX material warped in Lens Studio despite looking fine in other programs?
- Why is my .FBX 3D object file not showing its original colors after I've imported it?
- How do I map a face texture onto a 3D mesh of a face using a new material without the mapping appearing slightly off?
- Why does activating the 'From Camera' option on a PBR Material break the roughness, even if the 'Roughness' option underneath is checked and set correctly, and I've deactivated the 'From Camera' option again?
Submission
- Invalid Lens - The Uncompressed size of this Lens is too Large. Please optimize your assets.
- Why can't I submit my Lens?
- What can I do to ensure that my Lens won't be rejected as Invalid?
- Why do I get the error message that my Lens is invalid because the memory consumption is too high, even though my Lens is less than 8MB?
- Why is my Lens being rejected for a low frame rate if my settings show 30 FPS when I push to my phone?
- Why am I receiving a blank white screen when I submit my Lens or check My Lenses?
Lens
- Why is my pet Lens duplicating?
- Why can't I unlock my Lens by scanning the marker?
- Why can't I scan a Community Lens?
- Why can't I find my Lens in Snapchat search?
- Why was my Lens rejected?
- Why does my Lens keep making my phone crash?
