Lens Studio Support

    Report a Bug or Crash
    1. Lens Studio Community
    2. Snap Camera
    3. How To

    How do I use Snap Camera with Zoom?

    Unfortunately, Zoom’s latest updates on Mac (version 4.6.9 and later) do not work with Snap Camera. Zoom’s engineering team is aware of this issue and we hope Zoom will fix this issue in an update shortly.

    If you happen to have an older version of Zoom, then you can:

    1. Open the Zoom Preferences
      Screen_Shot_2020-03-25_at_5.11.08_PM.png
      * On Mac: in the Menu Bar, hover over Zoom, and in the popup, select Preferences...
      * On Windows: click your profile picture, and click Settings
    2. Select the Video settings tab on the left sidebar of the Settings windows
      Screen_Shot_2020-03-25_at_5.11.34_PM.png
    3. Select Snap Camera as your Cameramceclip1.png

    If you are unable to select Snap Camera, restart the Zoom application. 

    More questions? Ask the community

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    We're here to help! We just need a little bit of information...

    What system are you using?

    Have you downloaded the latest version of Lens Studio?

    Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

    Is this issue causing Lens Studio to crash?

    What system do you run Lens Studio on?

    Version

    Graphics

    Follow the next steps to help us solve your issue:

    • Copy and paste this text into your TerminalCommand Window
      open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
    • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
    • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
      Locate the Log.txt file right above it.

      Attach a screenshot of the issue:

    Name:

    Email:

    What is this most relevant to?

    Please enter a brief description of your issue:

    Thanks for submitting this issue.

    Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

    Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

    Minimum Requirements

    Operating System: Windows 10 (64 bit); MacOS 10.11+

    Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

    We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

    Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

    Happy creating!

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