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Lens Studio Support

    1. Lens Studio Community
    2. Troubleshooting
    3. Lens Studio

    Why is it that in the Face Paint template when I am trying to select points by dragging over areas of all the points they get selected, but in the Face Stretch template only some points get selected?

    For Face Stretch, the drag select only selects "activated" points. The thinking here is that some points (often most points) you always want anchored, but you still want to be able to drag select the entire face to move your selected activated points. To activate points in Face Stretch, click them and the point will turn blue. Now that they are activated, drag selecting will select them.

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    Graphics

    Follow the next steps to help us solve your issue:

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      open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
    • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
    • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
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    Thanks for submitting this issue.

    Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

    Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

    Minimum Requirements

    Operating System: Windows 10 (64 bit); MacOS 10.11+

    Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

    We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

    Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

    Happy creating!

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