Lens Studio does not support more than 65,535 vertices per imported 3D model. You need to ensure that your model is within this limit. Make sure when you're exporting your FBX, you're only exporting the actual mesh that you want to use and not anything else inside the scene. We recommend double checking the FBX file after exporting by reopening your FBX file after exporting and making sure your vertices count is lower than the limit. You can learn more about our Performance Requirements in the Performance and Optimization guide.
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