1. المجتمع
2. General
3. Help

Hey Samuel_bmoshe, Are you having an issue signing into My Lenses in Lens Studio? If so you might need to clear out the cached credentials from either Password Manager (PC) or Keychain Access (Mac)...

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• Vincent Tang
• 3 نوفمبر، 2020 22:32

1. المجتمع
2. General
3. Why do 2D elements disapear when I add device tracking to my camera?

Hey Man in Motion, Its difficult to say without seeing what you are doing but you could have one camera handle device tracking and leave your 2d elements on a orthographic camera. Cheers,Vincent 

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• Vincent Tang
• 23 أكتوبر، 2020 21:27

1. المجتمع
2. General
3. Lens Rejected at 10M Views

Hey Cheema, I'm opening a ticket for this. Keep an eye out for it in your e-mail. Please be sure to direct requests like this to lensstudio-support@snapchat.com. Cheers,Vincent  

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• Vincent Tang
• 21 أكتوبر، 2020 17:33

1. المجتمع
2. Feature Requests
3. Access to common scripts, or package manager

Hey ichabodcole, Thanks for the request. We don't tend to disclose future updates but I have noted down your interest and will pass it on to the team. Cheers,Vincent

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• Vincent Tang
• 21 أكتوبر، 2020 00:31

1. المجتمع
2. General
3. racist spam reporting

Hey alice.atz, I'm opening a ticket so we can take a look at this. Expect an e-mail from Zendesk requesting your Lens IDs. Cheers,Vincent

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• Vincent Tang
• 15 أكتوبر، 2020 17:27

1. المجتمع
2. General
3. AR Interactive Video Billboard

Hey crazy-superboy, Have you taken a look at our Marker Template? You could use the poster as your marker and attach your video element to it. Cheers,Vincent

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• Vincent Tang
• 8 أكتوبر، 2020 17:02

1. المجتمع
2. Feature Requests
3. Neils Segmentation

Hey Kanz I've noted your interest for this feature to be added. Cheers,Vincent  

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• Vincent Tang
• 7 أكتوبر، 2020 23:15

1. المجتمع
2. General
3. Lens Stats Frozen

Hey @..., The issue has now been resolved. Keep in mind that total statistics update once a day while individual Lens statistics update every thirty minutes. Let me know if you continue to have iss...

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• Vincent Tang
• 6 أكتوبر، 2020 19:29

1. المجتمع
2. General
3. lens views not updating

Hey Morgan , I reached out to the team and there was a small hiccup. They assure me the issue has now been resolved. Cheers,Vincent

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• Vincent Tang
• 6 أكتوبر، 2020 19:27

1. المجتمع
2. General
3. full body segmentation is possible?

Hey all, Thanks for surfacing this post. I have noted your interest for this feature. Cheers,Vincent

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• Vincent Tang
• 6 أكتوبر، 2020 16:38