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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • DISMAL
    • arpitappi29
    • 25 سبتمبر، 2020 02:12
    1 تعليق
  • monster
    • trendalmamlkah
    • 24 سبتمبر، 2020 17:30
    2 تعليقات
  • Lens won't push to phone
    • Peter Steiner
    • 24 سبتمبر، 2020 16:47
    3 تعليقات
  • Lens not pushing to device.
    • Syntalth
    • 24 سبتمبر، 2020 16:46
    6 تعليقات
  • map 2d object to 3d plane (such as a wall)
    • Permanently deleted user
    • 24 سبتمبر، 2020 16:46
    1 تعليق
  • In Review
    • athb.almsha3r
    • 24 سبتمبر، 2020 16:18
    4 تعليقات
  • Timer Lens?!
    • Permanently deleted user
    • 24 سبتمبر، 2020 15:35
    1 تعليق
  • Deep Blue
    • qatar4u
    • 24 سبتمبر، 2020 13:18
    1 تعليق
  • [QUESTION ] Need more details about lens rejection
    • jizzy.002
    • 24 سبتمبر، 2020 10:12
    2 تعليقات
  • "Fall of the Rebel Angels - Style Transfer
    • Permanently deleted user
    • 24 سبتمبر، 2020 09:20
    1 تعليق
  • Glitter
    • Permanently deleted user
    • 24 سبتمبر، 2020 04:09
    1 تعليق
  • I have a set of lenses and he didn't get me a profile
    • x.man1978
    • 24 سبتمبر، 2020 02:59
    2 تعليقات
  • Anime Style Filter not working
    • Permanently deleted user
    • 24 سبتمبر، 2020 02:48
    7 تعليقات
  • My 2 lenses arent creating me a creator profile and aren't showing up in a creator profile.
    • Syntalth
    • 24 سبتمبر، 2020 01:11
    5 تعليقات
  • Hand Tracking Orientation
    • Permanently deleted user
    • 23 سبتمبر، 2020 19:54
    6 تعليقات
  • Help me find this lense please
    • Permanently deleted user
    • 23 سبتمبر، 2020 19:09
    1 تعليق
  • Candy Head
    • abhinav1285
    • 23 سبتمبر، 2020 13:43
    1 تعليق
  • Trigger to open another lens from within the current lens
    • Michael Rauwerdink
    • 23 سبتمبر، 2020 12:35
    3 تعليقات
  • Sunglasses & blush are not working
    • Permanently deleted user
    • 23 سبتمبر، 2020 08:57
    1 تعليق
  • I Love You (filter)
    • Permanently deleted user
    • 23 سبتمبر، 2020 08:58
    • تم التحرير
    1 تعليق
  • Long Face (Face Expressions)
    • ItzJustSamu
    • 23 سبتمبر، 2020 08:30
    3 تعليقات
  • Lannoni
    • trendalmamlkah
    • 23 سبتمبر، 2020 07:26
    1 تعليق
  • Mqdr
    • trendalmamlkah
    • 23 سبتمبر، 2020 07:25
    1 تعليق
  • Mickey Singh
    • gunu_888
    • 23 سبتمبر، 2020 07:16
    1 تعليق
  • Snap Inc Filters on Snap Camera
    • Permanently deleted user
    • 23 سبتمبر، 2020 03:28
    13 تعليقات
  • Simpsons Skin
    • Permanently deleted user
    • 23 سبتمبر، 2020 02:29
    0 تعليقات
  • Pink Cloud VHS
    • Permanently deleted user
    • 23 سبتمبر، 2020 01:43
    2 تعليقات
  • Cant find lense i published
    • patty.turner
    • 22 سبتمبر، 2020 21:50
    2 تعليقات
  • Fall Feels
    • jjjustin110
    • 22 سبتمبر، 2020 21:15
    1 تعليق
  • How was the Anime Style lens made?
    • Emiliusvgs
    • 22 سبتمبر، 2020 18:37
    8 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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