The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

كل منشورات المجتمع

إظهار المواضيع إظهار كل المنشورات
عرض المنشورات بدون حالة الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Ruby Red Mask
    • Nicole M
    • 21 اغسطس، 2020 00:20
    1 تعليق
  • Twilight Sparkle
    • Nicole M
    • 21 اغسطس، 2020 00:15
    0 تعليقات
  • Queen of the night
    • Nicole M
    • 21 اغسطس، 2020 00:09
    0 تعليقات
  • Can't position face image
    • norimous
    • 20 اغسطس، 2020 21:08
    11 تعليقات
  • Non OLC Lens List
    • Nicole M
    • 20 اغسطس، 2020 20:01
    2 تعليقات
  • Lens Project Share Community
    • Permanently deleted user
    • 20 اغسطس، 2020 18:02
    1 تعليق
  • Replica VR
    • arpitappi29
    • 20 اغسطس، 2020 17:28
    0 تعليقات
  • KIRA CROWN
    • Permanently deleted user
    • 20 اغسطس، 2020 15:17
    0 تعليقات
  • 3D Position to Screen Tap Position
    • Jhonnel Pica
    • 20 اغسطس، 2020 12:59
    2 تعليقات
  • RETRO
    • arpitappi29
    • 20 اغسطس، 2020 12:41
    0 تعليقات
  • Quotes
    • arpitappi29
    • 20 اغسطس، 2020 10:15
    0 تعليقات
  • Certain Materials Interfering with Layers
    • eykayare
    • 20 اغسطس، 2020 08:40
    1 تعليق
  • [Tutorial] Create a Simple High Score Lens - Part 1
    • Eswar Mohan
    • 20 اغسطس، 2020 03:27
    1 تعليق
  • No abre el programa SnapCamera
    • Permanently deleted user
    • 20 اغسطس، 2020 00:28
    2 تعليقات
  • Getting Verified
    • gl03v
    • 19 اغسطس، 2020 21:31
    5 تعليقات
  • How can I change the texture of an image without changing the original object?
    • Permanently deleted user
    • 19 اغسطس، 2020 20:41
    • تم التحرير
    4 تعليقات
  • Is it possible to view the My Lenses / Lens Insights page in a browser?
    • it's derek
    • 19 اغسطس، 2020 20:20
    3 تعليقات
  • BINOD on my mind!
    • pkpeekay
    • 19 اغسطس، 2020 19:03
    • تم التحرير
    0 تعليقات
  • im going to swim wby?
    • Wolf
    • 19 اغسطس، 2020 18:14
    • تم التحرير
    0 تعليقات
  • The background doesn't revert after swapping back to front camera
    • dipshah99
    • 19 اغسطس، 2020 17:52
    3 تعليقات
  • How do i add a text and make it disappear on capture mode?
    • dipshah99
    • 19 اغسطس، 2020 14:22
    2 تعليقات
  • Diva!
    • Permanently deleted user
    • 19 اغسطس، 2020 13:36
    0 تعليقات
  • Delivery
    • qatar4u
    • 19 اغسطس، 2020 03:01
    0 تعليقات
  • How can I add and obj value in a script?
    • Permanently deleted user
    • 19 اغسطس، 2020 00:02
    • تم التحرير
    1 تعليق
  • Bandit AR Lense
    • Permanently deleted user
    • 18 اغسطس، 2020 23:01
    0 تعليقات
  • Machine Learning - Position and Rotation, Masking etc
    • Permanently deleted user
    • 19 اغسطس، 2020 15:52
    • تم التحرير
    5 تعليقات
  • Account verification
    • Permanently deleted user
    • 18 اغسطس، 2020 19:05
    1 تعليق
  • Profil Creator empty
    • Kamel94420
    • 18 اغسطس، 2020 16:28
    3 تعليقات
  • Filters
    • deema1889
    • 18 اغسطس، 2020 14:55
    1 تعليق
  • White Image threshould
    • Anas Olabi
    • 18 اغسطس، 2020 12:27
    2 تعليقات
  • «
  • ‹
  • 385
  • 386
  • 387
  • 388
  • 389
  • 390
  • 391
  • 392
  • 393
  • 394
  • 395
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It