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    • Michelle Moller
    • 22 سبتمبر، 2020 17:00
    1 تعليق
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    • SirQu3ntin
    • 22 سبتمبر، 2020 16:32
    • تم التحرير
    2 تعليقات
  • trending all over
    • priynshu.chouhn
    • 22 سبتمبر، 2020 13:40
    1 تعليق
  • Try my latest Lens and tell if there is a mistake !
    • renas_sh95
    • 22 سبتمبر، 2020 13:33
    1 تعليق
  • Snapchat added election-related tools
    • Permanently deleted user
    • 22 سبتمبر، 2020 13:20
    • تم التحرير
    1 تعليق
  • how to trigger camera's (record/take a photo) automatically without users record button Tap input?
    • Permanently deleted user
    • 22 سبتمبر، 2020 12:51
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  • Snap Camera
    • Permanently deleted user
    • 22 سبتمبر، 2020 11:22
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    • 27 سبتمبر، 2020 05:50
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    • lavishjassal1
    • 22 سبتمبر، 2020 05:02
    1 تعليق
  • ALL OF MY LENS STUDIO TUTORIALS!!
    • artistbro6
    • 21 سبتمبر، 2020 21:13
    1 تعليق
  • Snapchat Trending Page is Oversaturated with Verified Creators
    • artistbro6
    • 21 سبتمبر، 2020 20:43
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  • lens views not updating
    • Morgan
    • 21 سبتمبر، 2020 19:29
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    • trendalmamlkah
    • 21 سبتمبر، 2020 17:24
    1 تعليق
  • Snap Camera
    • Permanently deleted user
    • 21 سبتمبر، 2020 15:03
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    • 21 سبتمبر، 2020 13:56
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    • Nathan Schneider
    • 21 سبتمبر، 2020 12:49
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  • Can't reset the login information in Lens Studio
    • Permanently deleted user
    • 21 سبتمبر، 2020 00:27
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    • RYΛN SHIELDS
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    • Permanently deleted user
    • 20 سبتمبر، 2020 18:47
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    • Permanently deleted user
    • 20 سبتمبر، 2020 16:01
    13 تعليقات
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    • 20 سبتمبر، 2020 15:44
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    • 20 سبتمبر، 2020 15:09
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  • upload photo from gallery
    • Permanently deleted user
    • 20 سبتمبر، 2020 14:42
    3 تعليقات
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    • 20 سبتمبر، 2020 12:37
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    • Nathan Schneider
    • 20 سبتمبر، 2020 04:54
    1 تعليق
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    • Permanently deleted user
    • 20 سبتمبر، 2020 00:37
    2 تعليقات
  • How to toggle a scene object on and off by tapping the screen
    • Permanently deleted user
    • 20 سبتمبر، 2020 00:37
    0 تعليقات
  • [NEW] Devil Horns
    • Nathan Schneider
    • 19 سبتمبر، 2020 21:35
    1 تعليق
  • Head binding prevents Tween
    • Permanently deleted user
    • 19 سبتمبر، 2020 21:42
    • تم التحرير
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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