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  • Trying to find sound reaction in Lens Studio
    • Permanently deleted user
    • 14 ديسمبر، 2020 20:55
    • تم التحرير
    0 تعليقات
  • Getting particles to only show up in the background?
    • Permanently deleted user
    • 14 ديسمبر، 2020 20:03
    2 تعليقات
  • Old TV Head
    • Permanently deleted user
    • 14 ديسمبر، 2020 19:59
    4 تعليقات
  • How to access total lens views
    • sargun_datway1
    • 14 ديسمبر، 2020 19:57
    3 تعليقات
  • nice color correction filter, works best with warm light
    • Rotem
    • 14 ديسمبر، 2020 16:16
    4 تعليقات
  • Face Morph 
    • Wenstrades
    • 14 ديسمبر، 2020 14:45
    3 تعليقات
  • Input the User's name
    • Anas Olabi
    • 14 ديسمبر، 2020 13:25
    2 تعليقات
  • Monochrome :)
    • Sophie Mallen
    • 14 ديسمبر، 2020 04:40
    0 تعليقات
  • Euphoric and Winter Mood!!
    • Sophie Mallen
    • 14 ديسمبر، 2020 04:31
    2 تعليقات
  • CellPhone
    • Permanently deleted user
    • 14 ديسمبر، 2020 00:07
    2 تعليقات
  • horizontal camera flip now makeup not showing up
    • Permanently deleted user
    • 14 ديسمبر، 2020 00:02
    0 تعليقات
  • New to this
    • Permanently deleted user
    • 13 ديسمبر، 2020 23:36
    1 تعليق
  • public profile
    • zizoagha6
    • 13 ديسمبر، 2020 23:21
    0 تعليقات
  • OLC
    • muhammad99sher
    • 13 ديسمبر، 2020 23:04
    2 تعليقات
  • "White Grains"
    • mileslevy22.bk
    • 13 ديسمبر، 2020 20:54
    1 تعليق
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    • Kevinhabich
    • 13 ديسمبر، 2020 19:20
    3 تعليقات
  • My lenses say theres no views, plays, or shares when i know people have used them.
    • Permanently deleted user
    • 13 ديسمبر، 2020 18:54
    1 تعليق
  • Snow Time - ML based snowflakes
    • Denis Korobov
    • 13 ديسمبر، 2020 14:17
    1 تعليق
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    • qatar4u
    • 13 ديسمبر، 2020 12:49
    1 تعليق
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    • qatar4u
    • 13 ديسمبر، 2020 12:43
    1 تعليق
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    • Awaischorahi
    • 13 ديسمبر، 2020 11:05
    1 تعليق
  • What is the custom blend option
    • Permanently deleted user
    • 13 ديسمبر، 2020 09:05
    • تم التحرير
    0 تعليقات
  • in the new 3.3 update is there a way to see the total lens count like it would show in 3.2??
    • dritydrops
    • 13 ديسمبر، 2020 07:46
    2 تعليقات
  • Export to web
    • modelsbymike3d
    • 13 ديسمبر، 2020 03:15
    4 تعليقات
  • NEON GLOW
    • Munzushka
    • 13 ديسمبر، 2020 03:12
    2 تعليقات
  • falatir20
    • Permanently deleted user
    • 13 ديسمبر، 2020 02:09
    2 تعليقات
  • falatir20
    • Permanently deleted user
    • 13 ديسمبر، 2020 02:07
    1 تعليق
  • Resource import failed: ONNX padding mode SAME_UPPER / NOTSET
    • Giuliana Barrios
    • 12 ديسمبر، 2020 23:03
    0 تعليقات
  • Blue Art
    • muhammad99sher
    • 12 ديسمبر، 2020 22:27
    2 تعليقات
  • LED Life
    • muhammad99sher
    • 12 ديسمبر، 2020 22:19
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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