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    • Wenstrades
    • 14 نوفمبر، 2020 06:24
    2 تعليقات
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    • Wenstrades
    • 14 نوفمبر، 2020 06:02
    1 تعليق
  • SONDER
    • clocksbroken
    • 14 نوفمبر، 2020 05:06
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  • SONDER
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    • 14 نوفمبر، 2020 05:06
    1 تعليق
  • OCEANIC
    • clocksbroken
    • 14 نوفمبر، 2020 05:04
    2 تعليقات
  • Happy Diwali
    • P Pascall
    • 14 نوفمبر، 2020 04:37
    • تم التحرير
    2 تعليقات
  • "grey" by JAY PATEL << give it a try!!
    • jaay.patell
    • 14 نوفمبر، 2020 03:57
    1 تعليق
  • "moody cam" checkout my cool lens
    • jaay.patell
    • 14 نوفمبر، 2020 03:46
    2 تعليقات
  • "motivation" checkout my lens it was trending last week
    • jaay.patell
    • 14 نوفمبر، 2020 03:43
    2 تعليقات
  • Way too much noise in color filter I made help??
    • Permanently deleted user
    • 14 نوفمبر، 2020 02:11
    1 تعليق
  • 3 effects
    • Ali Matar
    • 13 نوفمبر، 2020 21:54
    3 تعليقات
  • Train of Thought
    • Permanently deleted user
    • 13 نوفمبر، 2020 16:14
    1 تعليق
  • Invisible Void
    • RYΛN SHIELDS
    • 13 نوفمبر، 2020 15:13
    4 تعليقات
  • Why is my Preview being rejected ?
    • raghavan_vermaa
    • 13 نوفمبر، 2020 13:37
    0 تعليقات
  • adding tan to neck shoulders and possibly arms and hands
    • Permanently deleted user
    • 13 نوفمبر، 2020 13:02
    1 تعليق
  • Where do you apply to be an official lens creator?
    • Permanently deleted user
    • 13 نوفمبر، 2020 12:53
    2 تعليقات
  • Application to be an Official Lens Creator
    • Permanently deleted user
    • 13 نوفمبر، 2020 12:50
    1 تعليق
  • Searching for snaps by hashtag
    • ScreenWear.com.au
    • 13 نوفمبر، 2020 05:42
    3 تعليقات
  • Film Light Photo Overlays
    • realbakari
    • 13 نوفمبر، 2020 00:35
    2 تعليقات
  • new lens 3d ( bananen pudding )
    • Maha
    • 12 نوفمبر، 2020 22:25
    • تم التحرير
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  • new lens ( pirate island )
    • Maha
    • 12 نوفمبر، 2020 22:21
    5 تعليقات
  • Lens Creator partnership
    • ahmed_djazairii
    • 12 نوفمبر، 2020 22:00
    10 تعليقات
  • Custom (behaviour) triggers
    • priyf2020
    • 12 نوفمبر، 2020 19:56
    1 تعليق
  • Lens Studio crashing
    • Ben Turnbull
    • 12 نوفمبر، 2020 19:34
    1 تعليق
  • Framed - Color Frame with blurred & b/w background
    • uranus_silver
    • 12 نوفمبر، 2020 18:13
    4 تعليقات
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    • Denis Rossiev
    • 12 نوفمبر، 2020 17:15
    • تم التحرير
    4 تعليقات
  • OFF-WHITE
    • Wenstrades
    • 12 نوفمبر، 2020 15:32
    4 تعليقات
  • new filter peach tint!
    • iwojtowicz8
    • 12 نوفمبر، 2020 14:19
    3 تعليقات
  • how can i add date and time?
    • raghavan_vermaa
    • 12 نوفمبر، 2020 14:04
    2 تعليقات
  • how to add location?
    • raghavan_vermaa
    • 12 نوفمبر، 2020 14:04
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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