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New Lens Studio Forum

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Vincent Tang
Snap Lens Network Member Lens Studio Team

Hey There,

We are moving our current Lens Studio Forum into a new forum for all Snap developers to convene together across all Snap Developer products. As such, by the end of day (PT) June 7th, 2022 we will stop the ability to add new comments and posts to this forum in favor of the new one. 

Since we too have loved all the conversations you have had since Lens Studio’s first release, we will not be removing the conversations from this forum for now, but we would like to encourage you to save your favorite pieces of knowledge knowing this forum will be taken offline in the future.  

If you would like to continue your “General” Snap AR conversation, we encourage you to start or move it over in the new forum here.

Thanks,
Lens Studio Team

 

P.S. If you are just getting started in the new forum, be sure to check out our Onboarding Instructions here.

You can log into the forums by using the Sign-In button found at community.snap.com/snapar/. You will need to log in with your snapchat credentials. 

You will be prompted to set up a forum account the first time you log in. 

  • The email is used for notifications and does not need to match the email attached to your Snapchat account. 
  • The page will automatically pull in your current display name as a username but you can change it to a custom name. Note: You will not be able to change your username after account setup

Please reach out to lensstudio-support@snapchat.com if you have any questions or need assistance.

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    nea
    Snap Lens Network Member Lens Studio Team

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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