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Lens Studio Not Open

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Nikhil Paidipally
Snap Lens Network Member Lens Studio Team
  • تم التحرير

Hi All,

I've been having an issue where I'm unable to open Lens Studio. Task Manager clearly shows the process open, then shows Windows Reporting tool in the task manager, and then both quit. I've tried the following without success:

  • Reinstalling the latest version of Lens Studio
  • Deleting related values from the registry
  • Removing all temporary files
  • Tried running with wifi turned off
  • Tried running with administrator

Any advice would be appreciated.

Thanks in advance!

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    Vanshbhandari42
    Snap Lens Network Member Lens Studio Team

    This means that you have other Lens Studio windows which is already opened. If you don't see it, try to open Task Manager and locate Lens Studio here and force close. Then you can try to open Lens Studio open more time.

    Thank you for patience! If problem persists, please write here, we'll open support ticket for this.

    Best regards
    Vansh Bhandari

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  • Avatar
    Nikhil Paidipally
    Snap Lens Network Member Lens Studio Team

    Hi Vansh, I checked to see if there were any Lens Studio windows open in Task Manager but there weren't any. Lens Studio is still not successfully running for me.

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  • Avatar
    Nikhil Paidipally
    Snap Lens Network Member Lens Studio Team

    I was able to fix the issue by deleting this file %LOCALAPPDATA%\Snap. Leaving this here for others reference.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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