The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Old Filters & Lenses

  • Hey Besnique,

    I just replied to the ticket you submitted. Please have your friend send us the Lens IDs that were taken down so I can take a look at it.

    Cheers,
    Vincent

    إجراءات التعليق ارتباط ثابت
  • Vincent, only extremely odd human beings would ever bother to remember or record the Lens IDs of the Lenses they use most. One day Snap just takes them away and finding them in an ocean of lenses is impossible because you don’t even know the NAME of the lens.

    I call my favorite lens “professor plum” but Snap calls it retro or something.

    So how can we find lenses we loved using in the past, it’s SUPER annoying that they get taken away with no warning. I realize snap wants to keep things fresh but lie this person says— some brilliant creative people are creating personalities with the Lens and why would you take that away.

    Since the “Texan” cowboy lens was taken away, my buddy has stopped posting period. He gone. Is that what you want?

    Remember when Snap changed the UI and everyone’s streak ended and your stock went to $4 from $20 and you became a hostile takeover target? Yeah I remember, but you guys apparently don’t remember.

    إجراءات التعليق ارتباط ثابت

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!